Case study · AI Agent Development
Eight AI agents for General Technologies' IT services teams
General Technologies delivers enterprise IT infrastructure, cloud, networking, cybersecurity and managed services. e-KHOOL rolled out AIRA, its enterprise AI agent platform, with eight AI agents that help sales, solutions, cloud, delivery and operations teams find information, prepare drafts and coordinate work.
About General Technologies
General Technologies provides enterprise IT infrastructure, cloud, networking, cybersecurity and managed services. Its capabilities include data centre management, hyperconverged infrastructure, disaster recovery and network operations support. It also offers Make in India server and storage solutions and, through its partnership with Graphiant, a unified networking platform connecting AI, cloud, SaaS, B2B and branch environments (generaltechnologies.co.in).
The challenge
These services involve recurring work across sales, engineering, delivery and operations, and customer data and operational records need proper access controls.
Winning work: proposals, tenders and briefings
Solution design: assessments, sizing, bills of materials
Cloud and continuity: migration, backup and DR documents
Delivery: milestones, site reports and vendors
Operations: NOC alerts, incidents and service reports
Governance: contracts, security documents and policies
The solution: AIRA agents with controlled access
Staff reach the agents through AIRA. The platform uses approved models and a knowledge layer over approved company documents, with controlled connectors to existing systems.
No-code agent builder
General Technologies' team now configures and extends agents and workflows itself.
Retrieval over approved content
Model serving with answers grounded in approved company documents.
Governance built in
Role-based access, guardrails, human approvals and audit trails.
Fits existing systems
Web and chat with single sign-on, and connectors to documents, email, projects, monitoring and ticketing.
Eight agents for General Technologies' daily work
Each agent drafts or summarises; people review and take every action.
How we rolled it out
A phased rollout, starting with discovery of use cases, hosting, access and integrations.
- 01
Discovery
Use cases, hosting, data residency, access and integrations agreed together.
- 02
Platform setup
AIRA set up with administrator documentation once prerequisites were agreed.
- 03
Agents and onboarding
Agents configured and teams onboarded in phases.
- 04
Ongoing support
Software updates, security patches and agent template updates.
The results
Safe by design
Agents prepare drafts and summaries for people to review; operators keep every action, and every step is logged.
Saved every week
General Technologies teams save 24 hours a week on drafting, reporting and finding information.
Questions about this project
Do the agents take actions on their own?
No. Agents draft, summarise and suggest. People review the output, and operators keep every action, such as responding to NOC alerts.
Where is the data hosted?
Hosting, data residency and permitted model providers were agreed with General Technologies during discovery.
Can General Technologies build more agents?
Yes. The no-code builder lets its team configure and extend agents and workflows.
Which service delivers this?
AI Agent Development, one of e-KHOOL's AI services, built on AIRA.
Put AI agents to work in your teams
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