We, e-khool assist our clients at every time. It includes assistance in planning, installation, training, troubleshooting, maintenance and upgrading. We provide live phone support, online chat, email support, social media and technical support to our clients. Our team of client support convey high-quality service to guarantee your success.
Technical support is a service provided to help our clients to resolve any technical problems that they may have with a product or service.
The specialists of our support team identifies the issues and queries of end user very accurately and quickly to solve the technical clarifications through
Clients/ End users can speak directly to the technical person over the phone. Phone Support is often used for queries, clarifications and etc.
The client support representative could also trigger a chat session with the web visitor based on the requirements. Chat support assists both the parties with language barriers as they may be able to use an online translation service for communicate. It is often used for enquiries, complaint registration, tech support etc.
Clients and end users can receive our responses through mail for the queries regarding subscription, exams, online seminar, troubleshooting and complaint etc.
Clients/End users are able to ask questions, register complaints, clarify doubts etc. via interacting with the company's employees throughout these platforms.
We believe that together with our customers, we are creating a new generation of learning platforms fuelled by artificial intelligence and micro-services architecture.