Comprehensive Support System for Every User
e-KHOOL provides a round-the-clock support framework to ensure seamless platform performance and user satisfaction for both LMS and Suite solutions designed for efficiency, transparency, and trust.
Structured Multi-level Support System
e-KHOOL offers a multi-tiered support structure specializing in addressing specific types of issues, ensuring minimal downtime and a smooth user experience.
Level 1 Support
Level 1 is the first point of contact for all users. The team provides immediate responses to common issues such as login problems, navigation queries, and basic functionality support.
Level 2 Support
Level 2 offers technical assistance for complex issues including software glitches, backend errors, and configuration problems through experienced support engineers that cannot be resolved at Level 1.
Level 3 Support
Level 3 is the expert escalation tier, handling high-level and critical issues involving customization, integrations, and performance tuning by our senior technical specialists and developers.
Stay connected with our Communication Channels
Clients, users, and partners can connect with our support teams via dedicated account managers, ticketing systems, phone calls, and emails for a transparent communication approach.
Account Manager
Each client is assigned a dedicated account manager who serves as a single point of contact for all support-related needs, coordinating between technical teams and the client.
Ticketing System
In-built ticketing system allow users to log and track issues with each ticket assigned a unique reference ID and prioritized based on urgency, ensuring a professional and structured support process.
Phones
Users can speak with trained support representatives who provide immediate guidance and troubleshooting assistance, which is ideal for urgent concerns that require real-time attention.
Mails
Email support enables users to communicate issues in detail and receive structured responses with step-by-step solutions, which serves documentation, screenshots, and follow-ups.
Tailored Support across User Groups
e-KHOOL provides tailored support services for clients, end users, and partners, and receives customized assistance based on their platform usage and requirements.
Clients
Clients receive end-to-end support for platform implementation, configuration, reporting, and performance optimization through dedicated account managers.
End Users
End users benefit from intuitive help, live support, and quick troubleshooting for any learning-related issue, e-KHOOL ensures learners stay focused on growth without technical interruptions.
Partners
Partners receive exclusive technical, operational, and marketing support to ensure smooth business collaboration and ensure to deliver the best LMS experiences while expanding their business reach with e-KHOOL.